We all wish computer problems didn’t exist, and since they do exist, getting them fixed fast is the only relief.
However, not all computer problems get fixed quickly, and there are many factors that affect this.
Here’s some time saving tips to help your IT support get to real root of your issue FAST.
Always make sure to articulate the technical problem is as clear as you possibly can. It’s sometimes good to vent, but it usually don’t help shine line on the technical problem, in fact it makes it more difficult.
Knowing what details to give are often tricky. A support request that starts with “My email doesn’t work” will always require additional questions to get started, so skip the general description and go right into the details.
Here’s some simple tips that everyone can follow and benefit from:
- Read error messages Word for Word – but read slowly enough so that the support technician can interupt if needed and say “that’s ok, you don’t have to read the whole thing”.
- Instead of trying to describe strange scenarios, take a picture of the error with your phone and text or email to the support staff. That will not only save time but help get to the root of the problem quicker.
- When emailing someone with a problem, make sure to include screenshots and as much detail as possible. Often a few emails can go back and forth before the actual information needed to fix the problem is presented. Save lots of time and just send the screenshot with detail right away.
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